FAQs
We answer your questions before you ask them
How can I know my size?
- You can check your size on our Size and Fit page. You can use the sizing tool on each product page.
What if the size is not the right one?
- You can check our Return Policy
How long does delivery take in Kuwait?
- Same day delivery for orders before 3 PM - except Friday. Next day delivery for orders after 3 PM.
What is the delivery charge in Kuwait?
- Free delivery for order above 20 KD - Excluding discount time.
- We charge 1.500 KD for orders less than 10 KD, and 1.000 KD for orders above 10 KD.
How long does shipping take for orders outside Kuwait?
- 3 to 5 business days for the main cities.
- 5 to 7 business days for the rest.
What is the shipping charges for orders outside Kuwait?
- Shipping charges depend on weight, starting from 3 KD.
What time do you deliver?
- Our deliveries usually happen between 9:00 AM and 9:00 PM. We will call you beforehand to ensure an appropriate delivery time.
What kind of payments do you accept?
- KNET, Visa, and Mastercard.
- Tabby and Deema for Buy Now, Pay Later (BNPL) service.
I have a complaint, what do I do?
- We take your complaints very seriously. Use any of the contact options below to get in touch with us.
How do I contact you?
- WhatsApp: +965 9663 6180